Technical specifications

The numbers behind the experience

Full platform capabilities as documented for partners — video, connectivity, security and supported platforms.

Image & audio

Resolution
4K over cloud and P2P; 5K and 6K supported
Color
HDR, 10-bit depth, full 4:4:4 chroma (no subsampling)
Frame rate
Up to 240 fps (macOS and mobile clients: up to 120 fps)
Codecs
Hardware H.264/AVC, HEVC (H.265) and AV1 encoding; hardware decoding on clients
Displays
3 monitors with seamless switching; virtual monitors via Virtual Display Adapter
Audio
Two‑way audio, Virtual Audio Driver, independent volume and microphone control

Connectivity

Ways to connect
14-character connection code, permanent or time‑limited invitations, account/organization device list
Direct P2P
Unlimited transfer, bitrate up to 100 Mbps, UPnP port mapping or manual port
Connect Anywhere cloud
Relayed connections when P2P is not possible; file transfer up to 10 MB/s
Private relay
On‑premises or private cloud, on infrastructure designated by the customer
Concurrency
Up to 8 remote computers per client; up to 4 people on one computer
Resilience
Auto‑reconnect, weak‑signal indicator, Wake‑on‑LAN (also from external networks via private relay)

Security

Encryption
End‑to‑end; AES-256 for data streams
Transport
TLS 1.2 and TLS 1.3 with a Force TLS option
Key exchange
RSA-4096 for key exchange and authorization
Authorization
Remote computer confirms every access request; two‑step authorization on first connection
Threat detection
IP scoring and a warning when the connecting party is hidden behind a VPN
Access scope
View‑only or full remote control; clipboard sharing can be blocked
Credentials
Stored in secure system stores (e.g. macOS Keychain)

Platforms & requirements

Host / QuickSupport / QuickHost
Windows 7, 8.1, 10, 11
Windows client
Windows 7, 8.1, 10, 11
macOS client
macOS 14.6 or later
Mobile client
iOS; Android 5.0 or later
Private relay server
Private cloud or on‑premises, on infrastructure designated by the customer
AD / Entra ID integration
Microsoft admin account with admin‑consent rights; optional Intune for mass deployment; Entra Joined devices
Sign-in
Remotly account, Microsoft or Google account (SSO), Microsoft Entra ID
Languages (desktop app)
Polish, English, Spanish, French, Turkish, Portuguese (BR), Simplified Chinese, Russian, Hungarian
Languages (mobile app)
Polish, English, Spanish, French, Turkish, Portuguese (BR), Simplified Chinese

Need a custom deployment, Intune package or private relay?

Contact SalesSee Pricing

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