The Pieprzyk Group is a thriving Polish conglomerate with an exceptionally diverse business profile. The heart of the business lies in the fuel industry with a network of over 160 gas stations, yet the company's portfolio also encompasses hotels, an advertising agency, vehicle inspection stations, auto repair shops, a beauty salon and a massive agricultural sector stretching from Opole to Szczecin.
Managing such a massive and geographically dispersed IT infrastructure efficiently is a task for a dynamic and versatile IT team. In their daily work, Pieprzyk Group’s helpdesk department handles tasks across the entire technology spectrum — from assisting users with minor hardware issues to managing routers and servers, as well as building proprietary agents for process automation.
Supporting dozens of locations and 800 computers across Poland comes with specific operational challenges:
- Connection Diversity: Every day, between 15 and 20 employees connect to remote computers. This includes IT service technicians, remote workers and regional managers making remote connections to dozens of computers across the company to review CCTV surveillance at gas stations.
- Challenging Network Conditions: Gas stations and retail points are often located in areas where the only connectivity option is a GSM network with limited bandwidth (around 2/0.5 Mbps). Remote desktop software must therefore perform reliably under extremely volatile network conditions.
- Access Control and Security: For the IT management, complete control over permissions, authorization of remote users and transparency regarding who connects to specific computers on the network and when are paramount. With traditional, widely used market solutions, maintaining such strict standards was exceptionally difficult.
The implementation process of the Remotly QuickHost module at Pieprzyk Group was planned with flexibility in mind, avoiding any disruption to the organization's ongoing operations.
Installation across stations and individual subsidiaries is being carried out gradually — partly as part of internship programs across a larger number of machines and partly seamlessly during routine servicing of devices entering the IT department.
As part of a strategy to further tighten security, the company is also preparing to deploy its own private relay server. This will allow them to fully isolate remote traffic and keep it strictly within Pieprzyk Group’s internal infrastructure.
Transitioning from their previously used tool (TeamViewer) to the Remotly platform brought Pieprzyk Group a level of value rarely found among major corporate vendors: a true business partnership and direct influence on product development.
For Pieprzyk Group’s IT department, the key factor was the Remotly team’s collaborative approach, readiness for dialogue, quick response times and commitment to solving technical challenges together (such as continuous connection optimization in low‑bandwidth GSM conditions, particularly on Android mobile devices).
Key Benefits of Implementing Remotly QuickHost at Pieprzyk Group
- Full Security Control: Precise management of permissions and access authorization to machines across Poland, along with comprehensive connection history logs for all devices.
- Streamlined IT Department Workflow: Ability to quickly connect to any machine on the network with administrator privileges — even under challenging network conditions — and convenient Unattended Access.
- High‑Performance Mobile Application: Smooth operation and an efficient search feature by groups and devices within the Remotly mobile app, enabling administrators to locate a specific machine among hundreds of computers within seconds and take immediate, urgent action from anywhere at any time.
- Prospect of a Private Relay Server: The ability to route traffic through an in‑house relay server to further elevate the level of data protection.
“If you prioritize security above all else, this is the software for you. Additionally, stable connections and support for high‑quality video significantly ease the workload for IT administrators and the helpdesk team. Remotly is a highly recommended solution for professional applications.”
Summary
Switching to Remotly enabled Pieprzyk Group to gain a tool tailored specifically to its complex, multi‑industry structure. Thanks to flexible deployment, genuine business partnership and an unwavering focus on the highest cybersecurity standards, Remotly has become a vital asset in the daily IT infrastructure management of over 160 sites across Poland.